Have you ever heard of the BT Switch Off, happening in 2027? Not many businesses have, and could be seriously caught out if it affects them. The old analogue phone network (PSTN and ISDN lines) is being permanently switched off across the UK and replaced with digital technology. This means your traditional phone lines and broadband services that rely on copper networks will no longer work. For businesses specifically, besides your desk phones, these are the things that may be

Call recording can be incredibly useful for small businesses, from improving staff training to resolving customer disputes. But it also comes with responsibilities. If you record calls, you must: • Notify callers that the call is being recorded • Only capture the information you need • Store recordings securely • Provide copies when requested • Have a clear privacy policy explaining: - Why you record calls - How long you keep them - Who can access t