Softphones and headsets have become the go-to choice for many businesses, particularly since the pandemic and the rise of hybrid and home working. But as more employees return to the office, we’re seeing a resurgence with many choosing to go back to having a phone on the desk. We spoke to some of our customers to find out why they’re choosing to put phones back on their desks, and here are the main takeaways: • Always Available: Calls aren’t missed because a computer is switched off or...

Have you ever heard of the BT Switch Off, happening in 2027? Not many businesses have, and could be seriously caught out if it affects them. The old analogue phone network (PSTN and ISDN lines) is being permanently switched off across the UK and replaced with digital technology. This means your traditional phone lines and broadband services that rely on copper networks will no longer work. For businesses specifically, besides your desk phones, these are the things that may be at risk: • Phone...

Call recording can be incredibly useful for small businesses, from improving staff training to resolving customer disputes. But it also comes with responsibilities. If you record calls, you must: • Notify callers that the call is being recorded • Only capture the information you need • Store recordings securely • Provide copies when requested • Have a clear privacy policy explaining: - Why you record calls - How long you keep them - Who can access them And most...